Welcome to our customer care section!

We value your satisfaction and are here to assist you with any queries or concerns you may have. We are committed to providing you with the best possible shopping experience. Here are the various ways you can get in touch with us:

 

Contact Us Form: You can use the "Contact" form on our website to submit your questions or feedback. Simply fill in your name, email address, subject, and message, and our team will get back to you as soon as possible.

 

Email: You can also reach us directly by sending an email to info@chalkupclimbing.com.au. Our team will respond promptly to your inquiries.

 

FAQs: Before reaching out, consider checking our Frequently Asked Questions (FAQ) page. You might find instant answers to common questions related to orders, shipping, returns, and more.

 

Social Media: We're active on social media platforms like Facebook and Instagram. You can send us a direct message or comment on our posts, and we'll respond as quickly as possible.

 

Our customer care representatives are available during regular business hours and strive to respond to all inquiries promptly. We aim to make your shopping experience with us smooth and enjoyable.

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Thank you for all your support, and we look forward to serving you!

1. Data Collection and Usage:

We collect personal information from users during the registration process and checkout for the purpose of order processing and improving the user experience.

Personal data, such as name, address, email, and payment details, will only be used for fulfilling orders and providing customer support.

We may use non-personal information, such as cookies and website usage data, to enhance website functionality and personalize user experiences.

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2. Data Protection and Security:

We implement industry-standard security measures to protect customer data from unauthorized access, disclosure, alteration, or destruction.

Customer information is stored on secure servers and encrypted during transmission to safeguard against data breaches.

Access to customer data is restricted to authorized personnel who require it for business purposes.

 

3. Payment Security:

We partner with reputable payment gateways to process online transactions securely.

Credit card information is encrypted and handled in compliance with Payment Card Industry Data Security Standard (PCI DSS) guidelines.

We do not store sensitive payment information on our servers.

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4. Third-Party Services:

We may engage trusted third-party service providers to enhance the website's functionality, such as shipping companies and customer support platforms.

These third parties are obligated to protect customer data and are not allowed to use it for any other purposes.

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5. Marketing and Communications:

We may send promotional emails and newsletters to customers who have opted-in to receive such communications.

Customers can opt-out of marketing communications at any time through the unsubscribe link provided in the emails.

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6. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to analyse website traffic, understand user behaviour, and improve the website's performance.

Users can manage their cookie preferences through their web browser settings.

7. Children's Privacy:

Our website is not intended for use by children under the age of 13.

We do not knowingly collect personal information from children without parental consent.

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8. User Account Security:

Users are responsible for maintaining the confidentiality of their account credentials (username and password).

In case of any suspicious activities, users should immediately notify us to secure their accounts.

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9. User Rights:

Users have the right to access, modify, or delete their personal information from their accounts.

Requests to exercise these rights will be handled promptly by our customer support team.

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10. Reporting Concerns:

We encourage customers to report any privacy or safety concerns they encounter online.

All reported incidents will be promptly investigated, and appropriate actions will be taken to address the issue.

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11. Policy Updates:

This privacy and safety policy will be reviewed periodically to ensure it remains accurate and compliant with relevant laws and regulations.

Any updates to the policy will be communicated to users through website notifications or emails.

By using our online retail website, users acknowledge and agree to the terms outlined in this privacy and safety policy.